Question 1

What restoration services does ARK Restoration Services provide?

Accepted Answer

ARK Restoration Services provides water damage restoration, mold remediation and removal, fire and smoke damage restoration, sewage cleanup, storm damage restoration, testing and consulting, reconstruction and repairs, and hoarder cleanup. We help residential and commercial property owners throughout Colorado Springs and El Paso County, Colorado.

Question 2

Does ARK Restoration Services offer 24/7 emergency restoration services?

Accepted Answer

Yes. ARK Restoration Services is available 24 hours a day, 7 days a week for property damage emergencies. When water, fire, sewage, or storm damage occurs, contacting a restoration company quickly can help limit additional damage to your property.

Question 3

What areas does ARK Restoration Services serve?

Accepted Answer

ARK Restoration Services serves Colorado Springs and communities throughout El Paso County, including Monument, Fountain, Falcon, Manitou Springs, Security-Widefield, Black Forest, Peyton, Calhan, Cascade, Woodland Park, and Cimarron Hills.

Question 4

What should I do immediately after discovering water damage?

Accepted Answer

If it is safe, shut off the source of the water and turn off electricity to affected areas. Move valuables away from the water and avoid rooms with sagging ceilings or other structural hazards. Then contact ARK Restoration Services so water extraction and structural drying can begin as quickly as possible.

Question 5

Can ARK Restoration Services remove standing water from my home or business?

Accepted Answer

Yes. Our water damage restoration services include water extraction, structural drying, dehumidification, moisture monitoring, and restoration of affected areas. We use professional equipment to locate and remove moisture that may be trapped in floors, walls, and other building materials.

Question 6

Can water damage cause mold growth?

Accepted Answer

Yes. Excess moisture can create conditions that allow mold to develop, which is one reason prompt water extraction and drying are important. ARK Restoration Services can address the original water damage and provide mold remediation when mold is already present.

Question 7

Does ARK Restoration Services provide mold inspections and testing?

Accepted Answer

Yes. ARK Restoration Services offers mold-related testing and consulting services to help identify potential contamination and determine the appropriate next steps. The company also provides mold remediation and removal when contamination is discovered.

Question 8

What is involved in professional mold remediation?

Accepted Answer

Mold remediation can include identifying affected areas, establishing containment, removing contaminated materials when necessary, cleaning and treating surfaces, controlling moisture, and verifying that the affected area has been properly remediated. ARK Restoration Services also offers post-remediation verification and documentation.

Question 9

Do you provide fire and smoke damage restoration?

Accepted Answer

Yes. ARK Restoration Services provides fire damage restoration throughout El Paso County. Services can include damage assessment, emergency board-up, soot and smoke cleanup, odor removal, and reconstruction of damaged areas.

Question 10

Can you remove smoke odors after a fire?

Accepted Answer

Yes. Smoke odors can penetrate drywall, insulation, wood, furnishings, and other porous materials. ARK Restoration Services uses professional odor-removal methods designed to address the source of lingering smoke odors rather than simply covering them up.

Question 11

Does ARK Restoration Services provide sewage cleanup?

Accepted Answer

Yes. ARK Restoration Services provides sewage cleanup, sanitation, and safe disposal services. Because sewage-contaminated water can contain harmful microorganisms and other contaminants, affected areas should be professionally cleaned and sanitized.

Question 12

Can you repair my property after the cleanup is complete?

Accepted Answer

Yes. ARK Restoration Services provides reconstruction and repair services following water, mold, fire, and other property damage. Depending on the project, repairs may include drywall, ceilings, flooring, cabinetry, painting, trim, framing, and subfloor repairs.

Question 13

Do I need to hire a separate contractor for reconstruction after restoration?

Accepted Answer

Not necessarily. ARK Restoration Services can coordinate repairs and reconstruction after the initial mitigation and cleanup work is complete. This allows property owners to work with one restoration team through multiple stages of the recovery process. ARK notes that repair and reconstruction projects may involve trusted outside contractors.

Question 14

Does ARK Restoration Services work with insurance companies?

Accepted Answer

Yes. ARK Restoration Services can document the damage and restoration process and work with insurance carriers during a property damage claim. The company provides photos, moisture readings, estimates, and other documentation that can help keep the claim and restoration process moving.

Question 15

Does homeowners insurance cover water, fire, or mold damage?

Accepted Answer

Coverage depends on your individual insurance policy and the cause of the damage. Sudden events such as burst pipes or fires may be treated differently from damage related to long-term leaks, maintenance issues, or flooding. Contact your insurance carrier to confirm your specific coverage, and ARK Restoration Services can provide documentation related to the restoration work.

Question 16

Does ARK Restoration Services handle storm damage in Colorado Springs?

Accepted Answer

Yes. ARK Restoration Services provides storm damage restoration for properties affected by severe weather, including hail, wind, and snow-related damage. The team can assess the damage, address immediate restoration needs, and coordinate necessary repairs.

Question 17

Do you provide hoarder and extreme-clutter cleanup?

Accepted Answer

Yes. ARK Restoration Services provides discreet hoarder and extreme-clutter cleanup. Services can include sorting and removal of debris, identification and handling of biohazards, deep cleaning, sanitization, odor removal, and repairs when needed.

Question 18

Is hoarder cleanup kept confidential?

Accepted Answer

Yes. ARK Restoration Services emphasizes a respectful and discreet approach to hoarding cleanup. The company states that details are not shared with neighbors, HOAs, or other third parties without the client's permission.

Question 19

Is ARK Restoration Services certified for restoration work?

Accepted Answer

ARK Restoration Services lists IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), and Fire & Smoke Damage Restoration (FST). The company also lists Certified Mold Inspector credentials and states that it is licensed and insured.

Question 20

Why choose a local restoration company in Colorado Springs?

Accepted Answer

Working with a local restoration company means you have a team familiar with the area and available to respond when property damage occurs. ARK Restoration Services is a local, family-owned company serving Colorado Springs and El Paso County, providing restoration assistance from the initial cleanup through repairs and reconstruction.

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